Enclosure Warranty

Arachnoshacks are built tough, using the highest quality cast acrylic. If in the unlikely event your enclosure breaks through normal use, we will replace your habitat with the same or newer version. Our habitat warranty covers any part of the habitat that has been damaged badly enough to render the habitat unusable. The habitat will be replaced once only upon confirmation of a successful warranty claim. Replaced habitats will have a unique identification. Warranty is not transferable. Customers are liable for the return postage of the new parts.

What's covered?

Within 2 years of delivery, we will replace any enclosure deemed not fit for use by way of manufacturing error.

Acrylic is liable to scratching and warping. We only use genuine cast acrylic to minimise this but due to the humidity required for most spiders some small warping may occur on movable parts of the enclosure. If any part of the enclosure warps so that the structure is compromised, we will replace either the part or the entire enclosure at our discretion.